No capture token

What you are seeing: the extension is installed, but the CRM shows no token for you, the extension’s options page reports it is not connected, or LinkedIn pages show no Add to CRM pill.

Why: a capture token is what ties the extension to you in your workspace. Without one the extension has nowhere to send what it sees. Each person generates their own — any Member or Admin can, once Capture is on.

Fix it

1. Open Settings → LinkedIn (/settings/linkedin) → Your extension.
2. Click Generate token and copy it (it starts with ngk_ext_ and is shown once).
3. Open the extension’s Options page, paste the token, and Save.

Step by step: Enter your capture token.

If Generate token is disabled, the workspace’s Capture switch is off — see Capture is switched off.

What you should see afterward

The options page’s Capture status panel shows the extension connected, and your token’s last used date fills in after your next LinkedIn page view. Open any LinkedIn profile: the Add to CRM or ✓ In CRM pill appears at the bottom-left.